How to kick start a new system at your office

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staff-training

Only One is Good

There are three possible outcomes when adding technology to the office only one of which is good.

One: The office buys a new high tech system then throws team members at it with little or no training and no plan for implementation. This all too common approach almost always results in frustrated staff and wasted money.

Two: The dental office spends the money to buy a technology system then spends additional time and money training a staff person to use it. The staff person clings to the old way of doing things, fails to implement the system and blames the technology for the failure. She is the wrong person for the job and either quits or even worse stays in place like a roadblock preventing things from progressing. The result again is frustrated staff and wasted money.

Three: The dental office buys the system, sets up multiple training sessions, develops protocols to use it effectively and engages team members to use the system, learn and get better. The result is faster better service, decreased costs and happy staff.

The determining factor in our three outcomes is not the technology – the stuff. It is the people using it – the staff. How they are trained, how the office explains the benefits of the technology and helps the team learn makes the difference.

Larry Emmott

is one of the most entertaining speakers in dentistry and he is considered the leading dental high tech authority in the country. He has over thirty years of experience as a practicing general dentist in Phoenix, AZ. He will have you laughing while you are learning. Check out his site at 

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is one of the most entertaining speakers in dentistry and he is considered the leading dental high tech authority in the country. He has over thirty years of experience as a practicing general dentist in Phoenix, AZ. He will have you laughing while you are learning. Check out his site at 

Last modified: February 24, 2016

One Response to " How to kick start a new system at your office "

  1. Andy Jensen says:

    Newer pieces of technology can be cause for celebration or headaches. Their primary purpose is to streamline work lifestyle, and, if it is set-up to be user-friendly, then it all comes down to the individual working with it.

    Dr. Emmott, you have provide 3 overviews of different approaches organizations may take in order to implement their new system. I have seen method #1 applied far too many times; a pity that they do such. Let’s take for example the cloud. The opportunities with it are incredible, but many people may hesitate to using it because they are so used to their known methods. With the right training and implementation, such a service to them would be cause for efficiency and accuracy, among other benefits.

    Again, this a great, concise article, Dr. Emmott.

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