Getting the Most “Mileage” from Your Dental Practice Management Software
Describing practice management (PM) software as “state-of-the-art” is common. What’s not so common is using it to its full potential.
Any substantial technology can easily lure you into a usage “rut.” The best PM software packages include companies like (ACE Dental, Dentimax, Dentrix, Eaglesoft, Open Dental, Denticon, etc.) contain a myriad of features some of which are core functionalities (scheduling, appointment tracking, insurance claim management, paperless record keeping, secure cloud-based storage and access, patient communication, etc.) that “boot up” automatically the first time you use the software. Those capabilities may be so superior to what you had before that exploration of valuable additional features may fall by the wayside. Here’s how to get out of that rut.Continue Reading
Patient attrition causes and the solutions that increase lifetime loyalty
Making friends and keeping friends are two different things. Each requires self-awareness.
The same applies to acquiring and retaining your dental patients.
What patient attrition can teach you about the quality of your patient relationshipsContinue Reading
Appointment follow-up: Improve your feedback systems for loyal patient relationships
It’s been said, “…feedback is the breakfast of champions…” For you that translates to the value of honest communication as part of your patient appointment follow-up process.
The challenge is being prepared for what you hear. And using it to improve your patient relationships.
That’s why it’s vital to create a feedback loop with full permission for patient honesty baked in. Your appointment follow-up will be more effective and patient loyalty will improve incrementally.Continue Reading